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Stay Safe

Dear guest,

Why to choose our hotel?

Given the situation caused by Covid-19, BG Hotels has been working to develop several hygiene protocols and departmental procedures, to ensure the highest safety guarantees for our guests and staff. We are committed to following all health and hygiene standards required by the government health authorities. We have established strict health and hygiene protocols combined with the use of sanitation products to ensure a constant and correct disinfection of all areas in our hotel.

What about our security guarantees?

Our Staff has received updated health and hygiene training including monitoring all Staff Members to ensure they attend their place of work in good health. Use of personal protective equipment will be in place and will be an essential component of ensuring health and hygiene safety in the hotel.

In addition, following official health experts recommendations a crisis management team has been created; This team is made up of members of the hotel management, department heads; together with the advice and collaboration of CIDESAL - a consultancy specializing in health and safety advice, auditing and training in the hospitality industry.

According to the new post-Covid reopening protocols, we have enhanced cleaning and disinfection procedures for all areas of our Hotel.

What changes will you find upon arrival?

On arriving at the Hotel, you will find new control measures, (these including hydroalcoholic gel dispensers, screens, tape and floor markings to ensure correct social distancing, as well as clear and precise health and hygiene instructions.

During check-in you will be provided of a small booklet with the prevention measures that you will find in our hotel, as well as information on service hours and general health and hygiene measures. We will also perform a temperature control check and you will be provided with a hygienic kit (mask and hydroalcoholic gel).

To allow time for enhanced cleaning and disinfection procedures, the check-in time will be at 16:00 and check-out at 11:00.

What about your room?

To offer the guarantees of safety to our guests, non-essential items will be removed from Guest rooms and amenities will be reduced to only the essential. The use of virucidal products have been introduced and we have enhanced cleaning and disinfection procedures for frequently handled items.

We are committed that your stay with us is pleasant and safe.

And the restaurant and bar service?

Our gastronomy and customer service identify us, and we are committed to continuing to offer an excellent service and gastronomic offer.

We have implemented the following safety measures that all employees and guests must follow:

Seating capacity have been reduced at our dining venues, with different breakfast and dinner sittings available.

Tape and floor markings are in place to ensure correct social distancing.

Safety screens have been installed in our buffets to protect exposed food.

Obligatory face mask use when visiting the buffets.

Hydroalcoholic gel dispensers will be available in all restaurants and bars.

Buffets: individual portions, more live cooking and personalized service.

Restaurant & Bar Menus available digitally viaQR Codes.

Increased frequency of cleaning and sanitation in bars and restaurants.

In short, all our services will be reinforced to meet your needs whilst ensuring your safety at all times.

What measures will be taken in the pool?

Our pools will have capacity limits to ensure correct social distancing.

Water virucidal products will be used, and we have implemented enhanced cleaning and disinfection procedures in all areas.

Our maintenance staff will follow strict protocols to ensure that water, air conditioning systems and all the hotels equipment and installations are disinfected and properly maintained.

With the aim of improving day by day, we want to challenge and reinvent the future, strengthening and enriching our procedures, to always guarantee the safety of all.

We are constantly working to adapt to new needs, and to make our brand a banner for safety and quality.

You will find all our protocols and security measures on the web, although they may be updated, as new information relating to Covid-19 is known.

We are waiting for you!

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